What grinds your gears? - Page 860

mpx · 27th July 2013, 00:13

North Shore Hospital.
Go in for MRI as an outpatient, go to outpatient reception.
"Hi, I'm an outpatient here for an MRI".
"You need to go to MRI for that."
Find my way to MRI
"Hi I'm here for an MRI."
"Oh you're not on the list, you're an outpatient so you have to go to outpatient reception."
...
"Hi I'm here for an MRI, I went there but they said I had to come back here because I'm an outpatient."
"No we don't do MRIs here, they are down there, just go down the hall, turn le-"
"Yeah that's where I came from, they said I had to come to you."
"Okay well if you go down the hall, turn le-"
"That's just where I came from."
"I've been working here 19 years, just trust me, okay?"
"Okay."
...
"Yeah they said this was the right place."
"Your name isn't here, you're an outpatient you have to go to the outpatient reception."
...
"Hi I'm back, they said I am definitely meant to be here."
"You're definitely not, what is your name?"
"mpx."
"Oh right, you are on here, okay well you arrived late so it is going to be a while to see the doctor now."
"I actually arrived 20 minutes before, but was sent back and forth between here and MR-"
"Sorry, nothing we can do about that now - Hi, Sir behind mpx, can I help you?"

Two hours later...

"Mr mpx?"
"Yay!"
Go into doctor's room.
"Hi I'm the surgeon we met when you first came here, tell me some quickfire questions."
"Well I'm here to get an MRI because that's what they told me to do when I was discharged. Still got some pain, lingering, yada-yada."
"Okay, let me feel your sexy body and I'll go talk to the doctor."
An hour later after waiting in doctor's room with an unlocked PC all by myself (like, really, guys?).
"All right well because you still have pain you will have to come back in six weeks for a CT Scan."
"I - but... I was here for an MRI today?"
"Yeah but now you're in for a CT Scan in six weeks so we can find out what caused it."
"That's what I was told the MRI today was for."
"I don't really have an answer for that, I'm basically just a pleb surgeon who was told what to tell you by the proper doctor" [I may be paraphrasing]

Now I have to wait six weeks for not an MRI, but a CT Scan, when I was meant to just go in and have an MRI so they could find the problem. I try to rationalise, "this is just how hospitals work, they're really busy" but what the fuck, man?

Also the hospital is still as fucking disgusting as when I was admitted there, a total fucking cesspit. Never in my life have I heard anything good about North Shore Hospital, only bad (and sometimes even horror) stories.

Lightspeed · 27th July 2013, 01:28

Our public hospitals can be pretty brutal. :/

Golden Teapot · 27th July 2013, 08:49

Quote:

Originally Posted by mpx

North Shore Hospital.
Go in for MRI as an outpatient, go to outpatient reception.
"Hi, I'm an outpatient here for an MRI".

Well this was your own fault which I mean in a nice way. What you were there for first was to see a Doctor. Had you started with, "Hi I'm mpx and I've an appointment at N am" then you'd have been given what you were due.

North Shore Hostpital has always been superb when I've been there; which was several occasions last year with two family members one an acute admission and the other as an out patient.

mpx · 27th July 2013, 11:06

Sorry, I left that out, I said I'm an outpatient here to see Dr X at 2.45 for an MRI.

After having a stay in North Shore Hospital, I'll never go near it again.

Golden Teapot · 27th July 2013, 15:49

You're not reading (listening) :-). You should not have mentioned the MRI bit.

You were sent away because you confused the receptionist and I think this was fair enough if you said what you claimed. What I would have said was "I'm GT and I'm here for my noon appointment" and left it at that; this would have forced the person to look at their list of appointments to check if you were there.

In reading what you've written you were not in fact at the out patient clinic for an MRI scan - you were there to see a doctor. You might not have known that your appointment there was to see a doctor but this does not change the fact weren't there for an MRI scan. You were expecting to get an MRI during your visit is what is true I think.

Put the receptionists hat on and imagine they get to talk with people who are in the wrong place all day long and imagine what you would have realistically done if a patient rocked-up and said they were there for an MRI scan.

A common job interview question covers this type of scenario, it would be something like "tell me about a time when you were not successful in communicating with another person". Which would then be followed up with "what did you do differently the next time".

And, whatever you think I'm not being a prat here - I'm just observing this situation through a different lens.

mpx · 27th July 2013, 16:10

The piece of paper I brought with me said outpatient to see Dr X for MRI scan, I assumed they'd read it when I handed it over to them.

I'm not blaming the receptionists, except for the one that snarkily said she'd been working there for 19 years and knew what she was doing. It's just a forever running theme for North Shore hospital. Nothing ever happens as intended - I could write a multipage list of the shit they messed up with me and the three other people in the acute ward when I was there last month but that's another grind for another day.

fidgit · 27th July 2013, 17:16

Quote:

Originally Posted by Golden Teapot

You're not reading (listening) :-). You should not have mentioned the MRI bit.

You were sent away because you confused the receptionist and I think this was fair enough if you said what you claimed. What I would have said was "I'm GT and I'm here for my noon appointment" and left it at that; this would have forced the person to look at their list of appointments to check if you were there.

In reading what you've written you were not in fact at the out patient clinic for an MRI scan - you were there to see a doctor. You might not have known that your appointment there was to see a doctor but this does not change the fact weren't there for an MRI scan. You were expecting to get an MRI during your visit is what is true I think.

Put the receptionists hat on and imagine they get to talk with people who are in the wrong place all day long and imagine what you would have realistically done if a patient rocked-up and said they were there for an MRI scan.

A common job interview question covers this type of scenario, it would be something like "tell me about a time when you were not successful in communicating with another person". Which would then be followed up with "what did you do differently the next time".

And, whatever you think I'm not being a prat here - I'm just observing this situation through a different lens.

To add to this, there does seem to be a disconnect between medical staffs assumptions about what happens in other parts of the hospital. Dad (in and out of Wellington and private hospitals for the past 5 years) was told by his specialist that if X occurred, call her immediately, she would call whomever was on site at Wellington hospital to let them know he's coming, then to go straight to the ED and tell them he'd been told to go there and ask them to contact Dr Oncall who would come and get him.

Of course when he does exactly that he gets told to take a number. When he asks the guy at the desk to contact the dr, he gets told (in a snooty french accent, which you can imagine did nothing to help the situation) that's not how things work and he has to take a number. He keeps on at the guy, asking him to just call the Dr and let him know Dads there, he gets surely, says he will when he's not busy and tells Dad to wait. 30 minutes later the guy comes back looking particularly abashed, says he's called the Dr who was expecting the call and is on his way down.

So, sure the guy could have just called, but he has to deal with crap all day, you can see why being asked to do something out of the ordinary (and I imagine he'd be in for a bollocking if he called a dr directly for everyone that showed up at ED). It seemed more like the specialist simply didn't realise how things would be done at that end of the hospital - mpx's story kind of reads the same way (dr knows what they want done, doesn't realise the machine set up to deal with patients wont just send him where the dr expects it will).

mpx · 27th July 2013, 17:37

I think my previous experiences spoilt any positive view that I would've found while there, so I only focused on the negatives. I know they're trying their hardest but the system just seems to be crazy.

On the positive side, went to Waitakere Hospital today for my wife to get a biopsy taken, smoothest procedure ever! Nice and clean hospital, too.

fidgit · 27th July 2013, 20:56

Quote:

Originally Posted by mpx

Nice and clean hospital, too.

Oh yeah you mentioned that North Shore was gross? We've spent the week in and out of Wellington Hospital and I wish I could get the cleaners at my work to clean as well as that place is cleaned. Even the older buildings still look great.

I can't imagine how off-putting a filthy hospital must be :/ But remember: it's really hard to get good cleaners - anyone that's good at that job will be able to get something better.

StN · 27th July 2013, 21:32

Quote:

Originally Posted by mpx

The piece of paper I brought with me ... I assumed they'd read it when I handed it over to them.

You gave them an opportunity to get it wrong.

mpx · 27th July 2013, 21:59

Quote:

Originally Posted by fidgit

Oh yeah you mentioned that North Shore was gross? We've spent the week in and out of Wellington Hospital and I wish I could get the cleaners at my work to clean as well as that place is cleaned. Even the older buildings still look great.

I can't imagine how off-putting a filthy hospital must be :/ But remember: it's really hard to get good cleaners - anyone that's good at that job will be able to get something better.

I've had a stint at both Middlemore and Waitakere, both were amazingly clean, especially Middlemore.

The thing with North Shore is that the system that's put in place, whatever it is, is failing them in so many areas but the people (the ones that I met) were mostly great.

When I was admitted it was flat out disgusting, when the cleaners did come they'd use the same cloth for everything, I'm talking floor mops for desks and so on.

The ward I was in, had a hallway of sorts for the bathrooms and showers, it was kind of open plan in that regard but the infected patient toilets were right next to the uninfected and the only thing distinguishing them is a green square or a red square and when you're high on 47925 painkillers at 3am it's scarily easy to get it wrong.

Walking around with the white compression socks they give you turn black with just a walk around the ward block.

I was a strict low residue diet and was constantly given the wrong type of food (as in, the type that could kill me) and I only used common sense on which I could eat and couldn't eat. I was also given medication that would have had a severe reaction to my current medication and I had to tell them that, it wasn't the nurse admitting them's fault - it just plain didn't specify one specific current medication on my file, while it was mentioned on other files.

The large majority of nurses were brilliant, though - they deal with so much shit and are always concerned and smiling is amazing. Especially the weekday nurse I had, I wish I knew her name so I could send her flowers or something - always bent over backwards for me and everyone else. I don't know how they do it, they do both the worst tasks and the most important tasks.

But I digress, StN you are right - I should've specifically stated why I was there and pointed to it on the letter I gave them, which is actually what my wife did at Waitakere Hospital today - so that's probably why it went much more smoothly! My rant above was mostly that I wanted to know why I almost died and the MRI would've given me that, so I guess I was just angry that it didn't happen I guess.

fidgit · 27th July 2013, 23:26

Quote:

Originally Posted by mpx

My rant above was mostly that I wanted to know why I almost died and the MRI would've given me that, so I guess I was just angry that it didn't happen I guess.

Can't argue with that - calling you in for one thing, then changing their mind is all kinds of bullshit, convoluted directions or not.

aR Que · 28th July 2013, 15:44

after buying a tonne of games on steam, you know how the story goes. I've had to create a separate account to play each one, not to mention enter the product key, 2 times ea (min).

So. I'm just going to pirate games now as it's about as hard to get an illegitimate copy working as a bought one. Had enough.

aR Que · 28th July 2013, 15:50

yeaaaap.

MadMax · 28th July 2013, 17:06

Winamp for life

p01s0n · 28th July 2013, 19:43

Quote:

Originally Posted by aR Que

yeaaaap.

lol FTL.
nice nerd game.

nerd.

pxpx · 29th July 2013, 10:05

I decided to take advantage of the nice weather to do some work in the garden over the weekend. Started digging a hole in which to plant something and struck a rather large piece of scoria

No worries I'll dig that out and this plant will be in the ground in no time.

4.5 hours of excavation + 8 scoria boulders + concrete + allsortsofcrap later, the plant is in the ground.

xor · 29th July 2013, 14:06

What equipment do you have?

I had a similar issue a few months ago and had to dig out a rock that was about 100kg. I had me a 7 foot bar that helped with leverage but it still took about 2hours to move it.

aR Que · 29th July 2013, 14:26

heh, Scoria. just borrow a hydraulic breaker, Bam! been rocking this petrol cobra breaker it goes hard.

Quote:

Originally Posted by p01s0n

lol FTL.
nice nerd game.

nerd.

it's incrediballs. btw, dm you carnt.

Lightspeed · 29th July 2013, 14:29

Ordering food and getting something else. Especially kebab places that have pictures of kebab wraps but serve a sandwich instead. FUCK YOUR LEAVENED BREAD!

ala* · 29th July 2013, 18:41

Quote:

Originally Posted by MadMax

Winamp for life

tried this the other day, because itunes was using 30% cpu constantly and pissing me off.

...crashed 5 times in a row trying to add music to the library

so i tried importing my existing itunes library, that worked but it didnt import the playlists.

tried to import the playlists... crashed again.

/uninstalled.

CCS · 29th July 2013, 18:53

Go to www.oldversion.com and get a pre-v3.0 version of winamp. Rocks my fukkun socks.

CCS · 29th July 2013, 18:54

Oh, unless you want to do really faggy 'library' shit. I guess you're fucked then. I just have a folder of m3u's. Fukkun works for me, cunt.

p01s0n · 29th July 2013, 20:44

lol if your computer is too poverty for itunes

MadMax · 30th July 2013, 00:10

You don't need playlists with Winamp, especially not as part of the media content. I like my media folders clean with just the mp3s and maybe a log of the rip to show it was 100%

Its library > all in terms of searching then simply sorting the column by whatever grouping you want.

pxpx · 30th July 2013, 09:25

Quote:

Originally Posted by xor

What equipment do you have?

I had a similar issue a few months ago and had to dig out a rock that was about 100kg. I had me a 7 foot bar that helped with leverage but it still took about 2hours to move it.

A sledge hammer, crow bar and years of built up and unresolved anger issues.

Golden Teapot · 30th July 2013, 20:37

I have a wife to help with issues like that.

StN · 30th July 2013, 22:47

She helps you get the rocks off... the property?

MoP · 31st July 2013, 02:53

Quote:

Originally Posted by StN

She helps you get the rocks off... the property?

Juju · 31st July 2013, 14:16

Quote:

Hi Everyone,

I want to send an email to everyone to show how fabulous our sales guys are. They sold stuff and did their job, so in recognition of that I've thrown them a massive party on necker island with hot bitches and don perignon. This week they sold a massive $12 of products - so please join me in sucking their dick and showing how totally important they are to this company, especially when they actually do their job instead of sending pushy demands to the techs! Come, join me!

meanwhile in othernews the IT team worked 90 hours straight to avoid a catestrophic meltdown that would have shut down the company, but who cares. SALES!

pxpx · 31st July 2013, 14:17

^ This man speaks the truth

Spoon1 · 31st July 2013, 14:20

Change to a company that values everyone equally (or at least recognises that you need everyone doing a good job to be successful).

Juju · 31st July 2013, 14:31

Quote:

Originally Posted by Spoon1

Change to a company that values everyone equally (or at least recognises that you need everyone doing a good job to be successful).

These kind of answers GMG as well. Changing jobs isn't always as easy as "just changing jobs". Not everyone works in a sector that has jobs for africa where you can be choosy.

But in saying that, applied for a job nearer home today. Fingers crossed.

CCS · 31st July 2013, 16:09

Bad Advice Spoon strikes again!

pxpx · 31st July 2013, 16:53

I bet even at google the sales guys are c*nts.

aR Que · 31st July 2013, 18:31

Getting the run around from an internal 'client'. I wasn't going to make a margin on it and now they're putting my cost through the roof.

Gave him the stiff word. Time to see where on the tree this carnt sits.

Spoon1 · 31st July 2013, 19:33

Quote:

Originally Posted by Juju

These kind of answers GMG as well. Changing jobs isn't always as easy as "just changing jobs". Not everyone works in a sector that has jobs for africa where you can be choosy.

But in saying that, applied for a job nearer home today. Fingers crossed.

Fair enough and it was a throwaway response but here's hoping your new company is more appreciative (if you get it - good luck!).

I wonder if the problem stems from pushy sales guys pushing their way into upper management...

MadMax · 31st July 2013, 19:37

Quote:

Originally Posted by Spoon1

Change to a company that values everyone equally (or at least recognises that you need everyone doing a good job to be successful).

agreed

Lightspeed · 31st July 2013, 19:45

Yeah, that's the problem with good salespeople, they can use their powers both for the company and for themselves in the company.

There's got to be plenty of decent paying work for IT minded folk, so many industries are blended with IT in significant ways now days and that's only increasing. I mean, right?

p-b · 1st August 2013, 13:41

Client: "Why does the password for my username keep changing?"

Me: "Uh, it doesn't... it should be exactly what you set it last time"

Client: "Well I reset my password yesterday, and my password isn't working!"

Me: "..... well perhaps you aren't entering the password in exactly as you did when you reset it the last time..."

Client: "I am, there must be something wrong with your system!"

Me: "Out of hundreds of people that have called us today, no one else has had this same issue..."

Client: "We'll I swear I'm entering it in the same, it's your system!"

Me: "..... Ok, I'll send you a password reset email and it will ask you to set a new password"

Client: *goes to set new password*

System: "Your password cannot be the same as your last 6 passwords"...

Me: "#$#!"

I curse both clients and super strict password criteria.

27th July 2013, 15:49	#34365
Golden Teapot Love, Actuary	You're not reading (listening) :-). You should not have mentioned the MRI bit. You were sent away because you confused the receptionist and I think this was fair enough if you said what you claimed. What I would have said was "I'm GT and I'm here for my noon appointment" and left it at that; this would have forced the person to look at their list of appointments to check if you were there. In reading what you've written you were not in fact at the out patient clinic for an MRI scan - you were there to see a doctor. You might not have known that your appointment there was to see a doctor but this does not change the fact weren't there for an MRI scan. You were expecting to get an MRI during your visit is what is true I think. Put the receptionists hat on and imagine they get to talk with people who are in the wrong place all day long and imagine what you would have realistically done if a patient rocked-up and said they were there for an MRI scan. A common job interview question covers this type of scenario, it would be something like "tell me about a time when you were not successful in communicating with another person". Which would then be followed up with "what did you do differently the next time". And, whatever you think I'm not being a prat here - I'm just observing this situation through a different lens. Last edited by Golden Teapot : 27th July 2013 at 15:51.

28th July 2013, 17:06	#34375
MadMax Stuff	Winamp for life __________________ My degree of sarcasm depends on your degree of stupidity.

29th July 2013, 18:53	#34382
CCS Stunt Pants	Go to www.oldversion.com and get a pre-v3.0 version of winamp. Rocks my fukkun socks. __________________ I just want to understand this, sir. Every time a rug is micturated upon in this fair city, I have to compensate the owner?

29th July 2013, 18:54	#34383
CCS Stunt Pants	Oh, unless you want to do really faggy 'library' shit. I guess you're fucked then. I just have a folder of m3u's. Fukkun works for me, cunt. __________________ I just want to understand this, sir. Every time a rug is micturated upon in this fair city, I have to compensate the owner? Last edited by CCS : 29th July 2013 at 18:56.

30th July 2013, 00:10	#34385
MadMax Stuff	You don't need playlists with Winamp, especially not as part of the media content. I like my media folders clean with just the mp3s and maybe a log of the rip to show it was 100% Its library > all in terms of searching then simply sorting the column by whatever grouping you want. __________________ My degree of sarcasm depends on your degree of stupidity.

27th July 2013, 00:13	#34361
mpx .	North Shore Hospital. Go in for MRI as an outpatient, go to outpatient reception. "Hi, I'm an outpatient here for an MRI". "You need to go to MRI for that." Find my way to MRI "Hi I'm here for an MRI." "Oh you're not on the list, you're an outpatient so you have to go to outpatient reception." ... "Hi I'm here for an MRI, I went there but they said I had to come back here because I'm an outpatient." "No we don't do MRIs here, they are down there, just go down the hall, turn le-" "Yeah that's where I came from, they said I had to come to you." "Okay well if you go down the hall, turn le-" "That's just where I came from." "I've been working here 19 years, just trust me, okay?" "Okay." ... "Yeah they said this was the right place." "Your name isn't here, you're an outpatient you have to go to the outpatient reception." ... "Hi I'm back, they said I am definitely meant to be here." "You're definitely not, what is your name?" "mpx." "Oh right, you are on here, okay well you arrived late so it is going to be a while to see the doctor now." "I actually arrived 20 minutes before, but was sent back and forth between here and MR-" "Sorry, nothing we can do about that now - Hi, Sir behind mpx, can I help you?" Two hours later... "Mr mpx?" "Yay!" Go into doctor's room. "Hi I'm the surgeon we met when you first came here, tell me some quickfire questions." "Well I'm here to get an MRI because that's what they told me to do when I was discharged. Still got some pain, lingering, yada-yada." "Okay, let me feel your sexy body and I'll go talk to the doctor." An hour later after waiting in doctor's room with an unlocked PC all by myself (like, really, guys?). "All right well because you still have pain you will have to come back in six weeks for a CT Scan." "I - but... I was here for an MRI today?" "Yeah but now you're in for a CT Scan in six weeks so we can find out what caused it." "That's what I was told the MRI today was for." "I don't really have an answer for that, I'm basically just a pleb surgeon who was told what to tell you by the proper doctor" [I may be paraphrasing] Now I have to wait six weeks for not an MRI, but a CT Scan, when I was meant to just go in and have an MRI so they could find the problem. I try to rationalise, "this is just how hospitals work, they're really busy" but what the fuck, man? Also the hospital is still as fucking disgusting as when I was admitted there, a total fucking cesspit. Never in my life have I heard anything good about North Shore Hospital, only bad (and sometimes even horror) stories.

27th July 2013, 01:28	#34362
Lightspeed	Our public hospitals can be pretty brutal. :/ __________________ Stay shook. No sook.

27th July 2013, 11:06	#34364
mpx .	Sorry, I left that out, I said I'm an outpatient here to see Dr X at 2.45 for an MRI. After having a stay in North Shore Hospital, I'll never go near it again.

27th July 2013, 16:10	#34366
mpx .	The piece of paper I brought with me said outpatient to see Dr X for MRI scan, I assumed they'd read it when I handed it over to them. I'm not blaming the receptionists, except for the one that snarkily said she'd been working there for 19 years and knew what she was doing. It's just a forever running theme for North Shore hospital. Nothing ever happens as intended - I could write a multipage list of the shit they messed up with me and the three other people in the acute ward when I was there last month but that's another grind for another day.

27th July 2013, 17:37	#34368
mpx .	I think my previous experiences spoilt any positive view that I would've found while there, so I only focused on the negatives. I know they're trying their hardest but the system just seems to be crazy. On the positive side, went to Waitakere Hospital today for my wife to get a biopsy taken, smoothest procedure ever! Nice and clean hospital, too.

28th July 2013, 15:44	#34373
aR Que	after buying a tonne of games on steam, you know how the story goes. I've had to create a separate account to play each one, not to mention enter the product key, 2 times ea (min). So. I'm just going to pirate games now as it's about as hard to get an illegitimate copy working as a bought one. Had enough.

29th July 2013, 10:05	#34377
pxpx	I decided to take advantage of the nice weather to do some work in the garden over the weekend. Started digging a hole in which to plant something and struck a rather large piece of scoria No worries I'll dig that out and this plant will be in the ground in no time. 4.5 hours of excavation + 8 scoria boulders + concrete + allsortsofcrap later, the plant is in the ground.

29th July 2013, 14:06	#34378
xor	What equipment do you have? I had a similar issue a few months ago and had to dig out a rock that was about 100kg. I had me a 7 foot bar that helped with leverage but it still took about 2hours to move it.

29th July 2013, 14:29	#34380
Lightspeed	Ordering food and getting something else. Especially kebab places that have pictures of kebab wraps but serve a sandwich instead. FUCK YOUR LEAVENED BREAD! __________________ Stay shook. No sook.

29th July 2013, 20:44	#34384
p01s0n	lol if your computer is too poverty for itunes __________________ \|\|hellameke.com Image host of NZG pro's\|\|Tu meke Tu much\|\|

30th July 2013, 20:37	#34387
Golden Teapot Love, Actuary	I have a wife to help with issues like that.

30th July 2013, 22:47	#34388
StN I have detailed files	She helps you get the rocks off... the property?

31st July 2013, 14:17	#34391
pxpx	^ This man speaks the truth

31st July 2013, 14:20	#34392
Spoon1 Mmm... Sacrilicious	Change to a company that values everyone equally (or at least recognises that you need everyone doing a good job to be successful).

31st July 2013, 16:09	#34394
CCS Stunt Pants	Bad Advice Spoon strikes again! __________________ I just want to understand this, sir. Every time a rug is micturated upon in this fair city, I have to compensate the owner?

31st July 2013, 16:53	#34395
pxpx	I bet even at google the sales guys are c*nts.

31st July 2013, 18:31	#34396
aR Que	Getting the run around from an internal 'client'. I wasn't going to make a margin on it and now they're putting my cost through the roof. Gave him the stiff word. Time to see where on the tree this carnt sits.

31st July 2013, 19:45	#34399
Lightspeed	Yeah, that's the problem with good salespeople, they can use their powers both for the company and for themselves in the company. There's got to be plenty of decent paying work for IT minded folk, so many industries are blended with IT in significant ways now days and that's only increasing. I mean, right? __________________ Stay shook. No sook.

1st August 2013, 13:41	#34400
p-b	Client: "Why does the password for my username keep changing?" Me: "Uh, it doesn't... it should be exactly what you set it last time" Client: "Well I reset my password yesterday, and my password isn't working!" Me: "..... well perhaps you aren't entering the password in exactly as you did when you reset it the last time..." Client: "I am, there must be something wrong with your system!" Me: "Out of hundreds of people that have called us today, no one else has had this same issue..." Client: "We'll I swear I'm entering it in the same, it's your system!" Me: "..... Ok, I'll send you a password reset email and it will ask you to set a new password" Client: goes to set new password System: "Your password cannot be the same as your last 6 passwords"... Me: "#$#!" I curse both clients and super strict password criteria.