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Old 21st October 2009, 15:44     #481
The Edge
 
Quote:
Originally Posted by Cyberbob
One very angry email later, and i get a:

"Thanks for your email.

Sorry, no worries we will check the details and send the item today or max by tomorrow.

Kind Regards,"

It fucking better be.
Heard that before. Par for the course with these guys (unfortunately)
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Old 21st October 2009, 16:17     #482
Cyberbob
 
Quote:
Originally Posted by Stalk3r
what is the item if you dont mind me asking ?

camera lenses
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Old 21st October 2009, 19:10     #483
Cyberbob
 
I emailed them back saying "Why has it not been sent already? It was supposed to be sent on Monday."

Now they email me to say:

"Hi,
Thanks for your email.
Sorry still waiting for lens, its on back order. No stock with supplier.
Kind Regards,
Online Team"

Whaaaaat.
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Old 21st October 2009, 19:20     #484
The Edge
 
Start talking about going to the Consumer Guarantees Act or the Small Claims Court. That might make them buck up their ideas.
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Old 21st October 2009, 19:54     #485
Trigger
Laserman
 
I just wanna express my continuing good experience with Ascent.
Had problem with a UPS, got it sent back as faulty, they paid for shipping, RMA processed with no issues. Then a return for a credit processed smoothly with no issues.

Then another order, item was not in stock, decided to cancel it, another credit processed with no issues.

Prompt and polite communication throughout, awesome customer service.

They will definitely get my future business In fact, placing more orders soon!

GGs
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Old 22nd October 2009, 12:30     #486
Stalk3r
 
Quote:
Originally Posted by Cyberbob
I emailed them back saying "Why has it not been sent already? It was supposed to be sent on Monday."

Now they email me to say:

"Hi,
Thanks for your email.
Sorry still waiting for lens, its on back order. No stock with supplier.
Kind Regards,
Online Team"

Whaaaaat.

whats the model etc i have a sneaking suspicion i know who its coming from so i can actually check for you
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Old 22nd October 2009, 20:29     #487
Cyberbob
 
It's a Sigma APO 70-200mm F2.8 EX DG II HSM

This is getting fucking ridonkulous. I ordered this motherfucking thing from them over half a month ago, paying for an urgent courier and everything. The event I needed it for has been and gone.
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Old 22nd October 2009, 23:13     #488
The Edge
 
Did you try the FTA/CGA line? Otherwise just do a chargeback dude. I really think they couldn't care less about you as a customer (unfortunately). Since you paid by credit card, you'd be protected
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Old 23rd October 2009, 14:49     #489
Cyberbob
 
Quote:
Originally Posted by The Edge
Did you try the FTA/CGA line? Otherwise just do a chargeback dude. I really think they couldn't care less about you as a customer (unfortunately). Since you paid by credit card, you'd be protected
It was a direct transfer unfortunately. They were ASB, I was ASB.
"yay, things will go quicker!"
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Old 24th October 2009, 15:35     #490
The Edge
 
Quote:
Originally Posted by Cyberbob
It was a direct transfer unfortunately. They were ASB, I was ASB.
"yay, things will go quicker!"
True, but that sucks for you Are you in Auckland? If so, I'd go in and see them...but I have a feeling you aren't?
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Old 24th October 2009, 17:58     #491
Cyberbob
 
Na, welly.

I emailed them and talked about CC, CGA, legal stuff.. and almost immediately got my email forwarded to someone else, and they replied saying sorry, the distro keeps changing the dates on them, and they'll refund it asap.

Never. again.

Expert Infotech... Avoid at all costs. They're regularly the cheapest on Pricespy too, so no doubt there's many people choosing them on price/delivery promises.
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Old 24th October 2009, 18:31     #492
The Edge
 
Quote:
Originally Posted by Cyberbob
They're regularly the cheapest on Pricespy too, so no doubt there's many people choosing them on price/delivery promises.
...which sucks. Never again for me either.
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Old 24th October 2009, 21:21     #493
Jonas Undrawing
 
Quote:
Originally Posted by The Edge
Me too. Worst. computer shop. ever.
Save your money and yourself the headache (if you can) and head around the corner to PBTech.
Around the corner? Expert Infotech is in glenfield... And yes, they run their retail store like their own little tyrannic empire.
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Old 24th October 2009, 21:31     #494
Thomas Meatball
 
Quote:
Originally Posted by Jonas Undrawing
Around the corner? Expert Infotech is in glenfield...
Ya, there's a PB store in Porana Rd.
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Old 28th October 2009, 10:24     #495
Cyberbob
 
Quote:
Originally Posted by Cyberbob
Na, welly.

I emailed them and talked about CC, CGA, legal stuff.. and almost immediately got my email forwarded to someone else, and they replied saying sorry, the distro keeps changing the dates on them, and they'll refund it asap.

Never. again.

Expert Infotech... Avoid at all costs. They're regularly the cheapest on Pricespy too, so no doubt there's many people choosing them on price/delivery promises.
Finally got the refund for one of the lenses. Almost a month after ordering. Woop.
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Old 29th October 2009, 22:49     #496
The Edge
 
Make sure you post some appropriate feedback on Pricespy
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Old 3rd December 2009, 08:37     #497
Deff
I felt shocked
 
Anyone know the law regarding second-hand goods still in warranty? I have Playtech refusing to honour the warranty on a video card which sounds like bullshit to me.
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Old 3rd December 2009, 09:00     #498
eliot
 
Yep - where did you get it from? And what is the full story?
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Old 3rd December 2009, 09:07     #499
Fx.
 
go direct to manufacturer
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Old 3rd December 2009, 09:32     #500
Stalk3r
 
Quote:
Originally Posted by Deff
Anyone know the law regarding second-hand goods still in warranty? I have Playtech refusing to honour the warranty on a video card which sounds like bullshit to me.
what brand is it, how old is it ?
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Old 3rd December 2009, 10:02     #501
Deff
I felt shocked
 
XFX 8800 GTS, Manufactuers Website Ticket system wanted me to return to where it was purchased.
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Old 3rd December 2009, 12:03     #502
eliot
 
Where did you get it from and do you have the receipt? The only way they can decline a warranty claim is if you cannot provide a proof of purchase, and even then, Playtech are normally pretty good about this sort of thing.

Email eliot AT ascent dot co dot nz and I can try and help you out.
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Old 17th December 2009, 10:47     #503
?>Superman
 
Devil grin

Anyone bought from Laptop Universe before?

Where do most people generally get their laptops from nowadays?
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Old 8th March 2010, 13:54     #504
badassmofo
 
Purchased a BenQ monitor from ExtremePC in October last year, it's now died. Have emailed their RMA department to have it replaced and am being informed I need to contact BenQ to do a warranty claim.

Over my dead body. ExtremePC better sort this out. I knew being a tightarse would cost me in the end!
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Old 8th March 2010, 14:03     #505
Lightspeed
 
I guess it should be no surprise companies still try that sort of shit on.
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Old 8th March 2010, 14:44     #506
badassmofo
 
Ugh, they are saying I have to contact Benq, as they do the warranty. That's it. I'll never buy from them again.
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Old 8th March 2010, 14:45     #507
Lightspeed
 
You can quote the CGA if you wanted. Just show up with the bupkis screen with proof of purchase and get them to sort it out.

Although that might be more trouble than it's worth.
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Old 8th March 2010, 14:48     #508
cEvin
Love In Vein
 
Another gold star for Ascent, sif buy from anywhere else these days.

Needs more NZG discount code though :)
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Old 8th March 2010, 14:58     #509
?>Superman
 
Devil grin

I agree, Ascent should hook up NZG'ers...I got my RTA1025w from them along with a great number of other items for friends/myself :D

IIRC Ard Righ works for Ascent or used to at least?
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Old 8th March 2010, 15:28     #510
crocos
 
Quote:
Originally Posted by ?>Superman
IIRC Ard Righ works for Ascent or used to at least?
I don't know about Ard Righ, but Eliot works there
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Old 8th March 2010, 15:30     #511
badassmofo
 
I used to work for them. Great crew
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Old 8th March 2010, 18:56     #512
Stalk3r
 
Quote:
Originally Posted by badassmofo
Purchased a BenQ monitor from ExtremePC in October last year, it's now died. Have emailed their RMA department to have it replaced and am being informed I need to contact BenQ to do a warranty claim.

Over my dead body. ExtremePC better sort this out. I knew being a tightarse would cost me in the end!

its fairly standard for the store to say ring the 0800 number, all monitor manufacturers have an 0800 pick up return warranty over here these days, however they should offer to do it for you, it will take longer for them to do it however as theyll need to ring the 0800 number and arrange it
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Old 8th March 2010, 19:23     #513
A Corpse
talkative lurker
 
Doesn't sound like Ascent need to offer any discounts, they get the business anyway.
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Old 15th October 2010, 13:16     #514
Body Count
Down but not out!
 
PP =

Had an issue with my new Razor Deathadder mouse, rung up mark @ pp. well on the phone he sorted out the return and e-mailed me all info for the rerturn/replacement.

10/10 from me

Bought my entire new system threw them, from the case all the way threw to a mouse pad and everything in between.

No issues w/ del, service etc etc

GG PP
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Old 1st January 2012, 17:39     #515
mr selfdestruct
The Deliverator
 
Hey guys, has anyone bought a phone from Fair Buy NZ? They seem legit. Hong Kong based company that's come to NZ who claim to knock off 40% off any NZ retail price. Thinking of buying a new phone there but hoping they're not a dodgy fly by nighter.
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Old 1st January 2012, 20:11     #516
Golden Teapot
Love, Actuary
 
Just bear in mind that a lot of things you can buy from Hong Kong are replicas.
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Old 1st January 2012, 21:17     #517
madmaxii
 
But even more are genuine

What are their payment methods? If they have a Paypal option you are pretty well covered.
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Last edited by madmaxii : 1st January 2012 at 21:19.
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Old 1st January 2012, 23:02     #518
mr selfdestruct
The Deliverator
 
They are paypal registered and apparently trading on TradeMe since 2005 but now just through their website. Shame I can't find their old TradeMe username to check out their feedback :/
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Old 16th April 2012, 15:51     #519
mr selfdestruct
The Deliverator
 
vbattery.co.nz , real cheap laptop batteries. Ordered one, its faulty Emailed them for an RMA to get it replaced. Emailed them again... zero contact from them in 4 days, pretty slack
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Old 16th June 2012, 12:42     #520
mr selfdestruct
The Deliverator
 
hmmm long story but eventually they sent me a replacement because i couldnt send the faulty one back to hong kong for less than $90 (more than the battery cost).

So many places that get their stuff from hong kong, dirt cheap but buyer beware!
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