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cyc · 13th October 2015, 20:52

So about 3 weeks ago I dropped my IPhone 6 and cracked the screen. On the Apple website there wasn't any mention of a fee just for fixing a cracked screen (unlike in Australia and the US, for example -- there was nothing else wrong with my phone aside from the screen). Anyhow, I did an online chat early Saturday morning and was quoted a price of $177 or so to fix the screen.

Tried to get the local Apple authorised repairers to take my phone but they claim to know nothing about being able to fix the screen. A couple of phone calls to Apple later (was put on hold quite a few times), they profusely apologised for their local repairers not being able to repair my phone and agreed that the only option was a mail-in repair. Then the Apple CSR told me that my repair would be free as a gesture to show how much they regretted the amount of time I had to spend on this issue.

Nice. Even nicer when someone has now bought my perfectly repaired and otherwise flawless 6 and that I have a 6S.

13th October 2015, 20:52	#14991
cyc Objection!	Apple service So about 3 weeks ago I dropped my IPhone 6 and cracked the screen. On the Apple website there wasn't any mention of a fee just for fixing a cracked screen (unlike in Australia and the US, for example -- there was nothing else wrong with my phone aside from the screen). Anyhow, I did an online chat early Saturday morning and was quoted a price of $177 or so to fix the screen. Tried to get the local Apple authorised repairers to take my phone but they claim to know nothing about being able to fix the screen. A couple of phone calls to Apple later (was put on hold quite a few times), they profusely apologised for their local repairers not being able to repair my phone and agreed that the only option was a mail-in repair. Then the Apple CSR told me that my repair would be free as a gesture to show how much they regretted the amount of time I had to spend on this issue. Nice. Even nicer when someone has now bought my perfectly repaired and otherwise flawless 6 and that I have a 6S.