It's possible it's just as they say:
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The source maintains that the platform has worked flawlessly, and believe they have subsequently tracked the problem down. My Spark source refused to name the provider, but The Spinoff understands it is industry giant Akamai. The source maintains that an “internet gateway got overloaded”, due in part to the game’s timing – Saturday night is already a moment of heavy streaming for New Zealand – and that the streams will be split over multiple gateways in future.
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Still, even if every subsequent game is flawless, we may have more reason than one to be holding our breath during the final.