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My Kiwi EC account became corrupted and I couldn't log in to it. Not a big deal, one would think, but dealing with support just became a clusterfuck of level one helpdesk unhelpfulness with days elapsing between replies, them not reading my issue ("to view your account details log in to your account and select...") and useless copypasta suggestions ("please restart your computer...").
I don't need to transact in NZD very often but when I do I need to do it promptly, and this time Easy Crypto has been a nightmare to deal with.
Anyway, in the end I grabbed the AU Marketing Director on Linkedin and said "your support sucks" and amazingly it was all sorted out within the hour. But it shouldn't take escalation through private channels like that.
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