I know exactly what you're saying, Ab. I've been pretty diligent about the whole thing since it began, and I'm not actually entirely certain I *did* bin it; but I certainly can't find it. If I did (probably), it was because I felt like it was over, my car was fixed- I had it back. And that at the end of the day, is the goal of the whole exercise.
As for this apology, I shouldn't have called it a formal apology; I'm expecting something in writing tomorrow but he certainly changed his tone from yesterday
