View Single Post
Old 1st April 2019, 12:20     #121
Nich
 
999 call handlers told to stop calling people 'Sir' and 'Madam'
https://www.telegraph.co.uk/news/201...ple-sir-madam/


Quote:
Jules Lockett, the head of emergency operations centre training at London Ambulance Service, and joint head of its LGBT network, told the conference that call handling staff were being "steered away" from referring to people by Mr or Mrs.

She said using phrases like Sir or Madam was "old fashioned customer service" and the service was now looking how to change that and "give some different words to use".

Instead it is thought names would be used where appropriate in order to avoid any confusion.
...
According to the Gender Identification Research & Education Society (GIRES), the misgendering of a person can cause embarrassment for both parties so it is important that call handlers have guidance.
...
They advise call handlers to ask someone how they wish to be addressed if they are in any doubt, but acknowledge that "in emergency situations, there isn’t always time for such niceties".

Just a guess, but I reckon even the most sensitive transgender person calling 999 doesn't give a fuck what the operator calls them as long as help is on the way. Furthermore, I wonder if the majority of transgender people give a fuck about pronouns at all, emergency or no.
  Reply With Quote