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Old 25th February 2008, 10:37     #2022
[Malks] Pixie
 
On Friday I searched around for someone in the organisation who could answer a question for a client. I was told, "so and so knows all about this" so I send them through a copy of the email asking if they would be able to respond or provide me with enough information that I could respond - thought it was all sorted (as I now understand they are the only people in the organisation with knowledge about this).

Come in this morning and find said person has sent it to someone else in OUR team asking, "can someone in your team answer this?". Worse than that, the person in our team (who is pretty much the "know it all" in the organisation) hasn't even looked at what the enquiry is or where it came from and has sent it back to me saying, "answer this".

Very tempted just to email the client back (cc'ing in both team members) saying that I would love to answer the query but there is no one willing to actually look at it here (of course I won't do that though).

Meh - getting to be so over this.

Pixie
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